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Terms and Conditions
Welcome to CoachGate,
This document describes the terms and conditions bounding your access to CoachGate services. Please read them carefully before using CoachGate website or mobile app. Your acceptance to this Terms and Conditions means you have read and accepted all of the terms and conditions incorporated herein.
CoachGate has the right to review and change the Terms and Conditions from time to time without prior approval, however you shall be informed with the updates (if any).. Your continuous use of CoachGate services means your continuous approval to the terms and conditions most recent updated version.
CoachGate services are only provided through our official website (www.coachgate.net ) and mobile apps (Android link, IOS link).
For the sake of this document, reference to Coaches shall include Training Centers and reference to Training Centers shall include Coaches.
CoachGate responsibility is facilitating the coaching session and connecting the Coaches/Training Centers with the Clients. The content of the services (life coaching, courses and talks) shall be the sole responsibility of the Coaches/Training Centers and, under no circumstances, shall CoachGate be responsible to the same.
CoachGate services are divided into three sections:-
CoachGate will onboard certified life coaches to CoachGate platform, allowing each coach to transparently upload his Bio and experience in terms of coaching hours.
Each Coach will upload his certifications to be validated from CoachGate Administration before activating his/her accounts.
For Clients:
CoachGate will give the Client the freedom to review the Coaches/Training Center after attending the coaching session.
Clients will be responsible for selecting their most suitable Coach, session time and payment method.
For Coaches/Training Centers:
CoachGate will give the clients the freedom to review the Coaches after attending the coaching session.
Coaches shall have the right to determine their fees and session time.
CoachGate responsibility will be limited for facilitating the connection between Coaches and Clients, collect the coaching fees from Clients and deliver them to the Coaches after deducting CoachGate’ service fees and VAT or other taxes if applicable.
Client and Coach can reschedule the session for free max 3 hours before the agreed session time.
CoachGate avails online courses on its platform, where Coaches can upload their courses on CoachGate Platform and Clients can purchase and watch the course on CoachGate platform without download.
CoachGate is responsible to ensure the provided courses are offered by respectful and qualified Training Centers and Coaches where the Training Centers and Coaches are responsible for the content of the courses.
For Clients: all courses are pre-recorded and you can download your certificate once you purchase and watch your course.
CoachGate provides two types of courses:-
CoachGate will avail talks from Keynote persons and inspirational influencers, Guru Coaches,…etc.
Talks are availed on the platform to spread the positivity through the power of sharing positive vibes and inspirational thoughts.
Both Clients and Coaches shall have the right to report any talk that spread political, offensive, negative, thoughts.
CoachGate keeps the right to remove any Talk that is not complying with its Terms and Conditions, policies, code of conduct, public order and morals and/or any of the applicable laws and regulations.
For the sake of quality control, CoachGate will do a frequent review to the Clients, Coaches and Training Centers rating and keeps the right to disconnect those with low reviews during two consecutive months.
For all Services provided by CoachGate (Life Coaching, Courses and Talk):
CoachGate keeps the right to delete Clients, Coach/Training Center’s profile, without refunding subscription fees (where ever applicable), in case:
CoachGate abides by the rules and regulations of the Egyptian customer protection authority.
Clients and Coaches are free to add their rating and review wherever available or asked on the platform without any external influence.
Offending reviews that imply bullying, racism, inappropriate words, intimidate cultural or religion believes are not allowed.
Anyone can report a review for CoachGate to investigate (add to FAQ).
In case you received an unfair review, please feel free to contact CoachGate support team.
For purpose of this agreement, Personal Data shall mean any information relating to an identified or identifiable individual; an identifiable person is one who can be identified, directly or indirectly, such as but not limited to; an identification number (e.g. national or civil ID or social security number) or one or more factors specific to his physical, physiological, mental, economic, cultural or social identity (e.g. name and first name, date of birth, biometrics data, fingerprints, DNA…)
Coaches and Clients relation is private and regulated with the CoachGate code of conduct.
All details about Clients/Coaches and their coaching session are private . Should any of the parties had an access/knowledge by any means, during the sessions or else, to the other Personal Data, he/she shall never keep a record or disclose any of this data to any third party. In the event of violating any of this obligations, violating party shall subject to applicable laws and regulations including but not limited to applicable data privacy laws.
Neither Client nor Coaches are allowed to record the session without the other party’s approval and at his own responsibility. In case it is agreed to record the session, it will be on the sole responsibility of the parties without any liability on CoachGate.
Parties agree that CoachGate is allowed to share part of their profile, or received review on social media, website, mobile app, …etc. as a part of marketing and advertisement campaigns.
For Client: for privacy protection concerns, Client identity/information shall not be disclosed/shared with any third party except as requested by applied laws and regulations and/or as agreed according to this terms and conditions, however your username will be public, if you want to hide your true identity you can choose alias username.
CoachGate, Clients and Coaches consequently, will not facilitate any breach to other party confidentiality throughout the coaching cycle.
For sake of Personal Data Privacy, CoachGate is bounded by the applicable Egyptian Data Privacy laws and General Data Protection Regulations (“GDPR”), accordingly the only way to submit any information to any third party can only be done based on legal investigations or official request from authorities pursuant to applicable laws and regulations and/or as agreed according to this terms and conditions.
For the sake of service enhancement, CoachGate can perform analytics on the transactions performed on the system without impacting any party confidentiality or private information.
Credit card information will be shared directly with our bank and payment gateway and will not be stored at CoachGate systems.
By using Coachgate services, you agree that Coachgate can show you ads that we think will be relevant to you and your interests. Coachgate use your personal data to help determine which ads to show you. Coachgate doesn’t sell your personal data to advertisers, and doesn’t share information that directly identifies you (such as your name, e-mail address or other contact information) with advertisers unless you give us specific permission. Instead, advertisers can tell us things like the kind of audience they want to see their ads, and we show those ads to people who may be interested. We provide advertisers with reports about the performance of their ads that help them understand how people are interacting with their content.
Receiving email campaign, or personalized message from CoachGate will be done with complete identity protection and your acceptance to this terms and conditions shall be considered as an explicit approval to receive such e-mails and/or messages. Client/Coach may request to opt-out from receiving email campaign or personalized messages by contacting CoachGate customer service center.
None of CoachGate representatives will contact any Client/Coach from a personal email or on personal base.
In case CoachGate will call you, you will receive email notification before the call is occurred. Under no circumstances, CoachGate shall request you to share any of your identity information and/or payment information via a call.
CoachGate confirms that all activities and analysis done on the platform is compliant to the GDPR and Egyptian laws for data privacy and data processing to the extent of its knowledge.
All payments should be made to CoachGate.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider (bank or payment gateway) via a secured connection. You should never provide your payment details to any other third party or via any other site or app except CoachGate sites or app. None of our employees or representatives shall request you to provide your payment details via a phone call, and CoachGate shall never be responsible if you shared such information in violation to the above.
As a cardholder you must retain a copy of transaction records and Merchant policies and rules.
CoachGate accept payments online using Visa and MasterCard credit/debit card in EGP (or any other agreed currency).
In case you are not satisfied with CoachGate services, we are happy to listen to your constructive feedback and do our best to enhance your experience. However, it is practical to mutually understand that in some cases we will need to refund Client’s money back.
5.1 Payment and Refund Process for Clients:
You agree to pay the fees for subscription, Courses, Life Coaching and talks or any other service that you avail, and hereby authorize CoachGate to charge your credit card or other means of payment for its fees. CoachGate shall charge your credit card or other means of payment for all amounts owed. If payment is declined, You agree to pay us the fees within three (3) days of notification from us, and pay (at Our discretion) a late payment charge at 1.5% per month, or the maximum permitted by law, whichever is greater.
Any refund will be added to your wallet by default.
Please check below refund conditions:-
Coaching sessions:-
Courses
Talks
5.2 Coaches’ Payment process:
Coaches/Training Centers shall have the right to determine their fees.
CoachGate will transfer the services’ fees (Life Coaching, Courses and Talks) after deducting any agreed amount to the Coach/Training Center’ bank account on monthly basis. Payment shall be made on successfully delivered services.
Payment shall be via wire transfers, Coach will bear the bank transfer fees for each wire transfer.
Please check below payment conditions:-
Coaching sessions:-
Subscription fees
Commission
Clients/Coaches/Training Centers (“You”) will need to register on CoachGate and obtain his account, username and create his password. Soon you register, the information you provided to CoachGate during the registration process will be validated through CoachGate’ concerned team, customer service, and network management. You are solely responsible for maintaining the confidentiality of your account, username, and password (collectively, Your "Account") and for all activities associated with or occurring under Your Account including payment process. You represent and warrant that Your Account information will be accurate at all times. You must notify us (a) immediately of any unauthorized use of Your Account and any other breach of security, and (b) ensure that You exit from Your Account at the end of each use. To the extent permissible under applicable laws, we cannot and will not be responsible for any loss or damage arising from Your failure to comply with the foregoing requirements or as a result of use of Your Account, either with or without Your knowledge, prior to Your notifying us of unauthorized access to Your Account.
You should never transfer your Account information to any other person and may not use anyone else's Account at any time.
All software, technology, designs, materials, information, communications, text, graphics, links, electronic art, animations, illustrations, artwork, audio clips, video clips, photos, images, reviews, ideas, and other data or copyrightable materials or content, including the selection and arrangements thereof is "Content."
CoachGate hereby grants You (as a User) a limited, exclusive, non-transferable license to access and use Submitted Content and CoachGate Content, for which You have paid all required fees, solely for Your personal, non-commercial purposes through CoachGate and the Products, in accordance with these Terms and any conditions or restrictions associated with particular Courses or Products.
You agree that CoachGate may record all or any part of any Courses (including voice chat communications) for quality control and delivering, marketing, promoting, demonstrating or operating the Site and the Products. You hereby grant CoachGate permission to use Your name, likeness, image or voice in connection with offering, delivering, marketing, promoting, demonstrating, and selling the Site, Products, Courses, CoachGate Content and Submitted Content and waive any and all rights of privacy, publicity, or any other rights of a similar nature in connection therewith, to the extent permissible under applicable laws. You may withdraw your above consent regarding the same by contacting CoachGate customer service center.
All rights not expressly granted in these Terms are retained by the Content owners and these Terms do not grant any implied licenses.
In the event that the sale or delivery of a Coaching session, a Course or any Submitted Content to any Client is subject to any value added tax ("VAT"), under applicable law, CoachGate will collect and remit the VAT to the competent tax authorities for sales of such service.
Foreign Currency
CoachGate platform keeps the prices in USD and EGP and USD equivalent , the currency of any transaction will match the price indicated on the website/Mobile app at the time of the transaction.
CoachGate will collect payments for all transactions in EGP, in case your credit card is issued outside Egypt, the exchange rate used by your bank will prevail.
Each foreign currency conversion is processed at a foreign currency conversion rate towards EGP. This rate generally refers to the amount of one currency that must be paid to buy a certain amount of another currency (EGP) at a given time. This will be calculated as per the rates declared at the bank issuing your credit card.
CoachGate doesn’t have any view about the content of the coaching session, accordingly both Clients and Coaches understand and agree that CoachGate responsibility is only limited to facilitating the coaching session and delivering the coaching fees from the client to the coach after deducting CoachGate hosting fees, VAT, and other cost elements.
CoachGate total liability hereunder shall be limited to the total of amounts paid in connection under which such liability arose. This section does not exclude or limit either party's liability for fraud, for death, or from any other liability that cannot be limited or excluded by law.
CoachGate shall, under no circumstances, be held liable to either Coaches nor Clients against any events, such as but not limited to, fraud, negligence, misconducts, misrepresentation, fake certifications, fake accounts, misbehavior, insulting, misleading information/training, leakage of information, etc…that may be committed by Clients or Coaches .
CoachGate is not responsible for paying any other type of TAX that is not mentioned on behalf of the Coaches
Both Coach and Client recognize that the traffic of data through the Internet may cause delays during the download or upload of information from the Site and accordingly, CoachGate shall not be held liable for delays that are ordinary in the course of Internet use. Coach and Client further acknowledge and accept that the Site will not be available on a continual twenty-four hour basis due to such delays, or delays caused by CoachGate's upgrading, modification, or standard maintenance of its Site.
This Site or app may contain links to other websites that are not operated by or related to CoachGate. CoachGate shall not be responsible for the content, accuracy or opinions expressed in such third party websites, and does not investigate, monitor, or check these websites for accuracy or completeness. The inclusion of any linked website on this Website does not imply approval or endorsement of the linked website by CoachGate. A Subscriber that leaves this Website to access these third-party sites does so at its own risk.
All provisions relating to proprietary rights, payment of fees, confidentiality, disclaimer of warranty, indemnification, and limitation of liability, shall be continue valid in case of termination of these Terms of Service.
Any dispute or claim arising out of or in connection with this agreement and/or website shall be governed and construed in accordance with the laws of Arab Republic of Egypt and the jurisdiction of the Egyptian court laws.
. These Terms and any policies applicable to You posted on the Site or app constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter.
. If any provision of these Terms is found to be illegal, void or unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of these Terms.
. A provision of these Terms may be waived only by a written instrument executed by the party entitled to the benefit of such provision. The failure of Company to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
. Any notice or other communication to be given hereunder will be in writing and given by email, registered post or certified mail.
CoachGate official contacts are :-
